informatiqueSOLUTIONS

Complete IT Cover, Built Around You

Monitoring, patching, backups and a helpdesk that already knows your setup — under one agreement, for a figure you can budget for. Most faults get fixed before anyone thinks to report them.

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The right support, wherever you are today

Whether you’re looking to replace your current provider, strengthen your setup, or support your internal team, we’ll secure your foundations and get you ready for what comes next.

Replacing Your Provider

Changing supplier is mostly a question of getting the handover right. We take on your estate, document what we inherit, and pick up the day-to-day without leaving a gap in cover.

Strengthening Your Setup

Sometimes what you have broadly works and needs shoring up rather than replacing. We start from what is already there, fix what is fragile, and leave alone what is not.

Supporting Your Internal Team

If you already have someone in-house, we work alongside them — taking the routine load, or covering the specialisms and quiet hours it is not reasonable to expect one person to hold.

What We Focus On

Proactive Monitoring

Agents on every machine report disk health, failed updates, backup status and unusual activity. Most of what we fix in a given week was raised by a threshold rather than a phone call — which is the point of paying for monitoring at all.

Patching and Updates

Operating systems, browsers, and the third-party software everyone forgets about — the PDF reader, the runtime, the line-of-business tool nobody has touched in years — kept current on a schedule, with a way back when a vendor ships something broken.

Backup and Recovery

A backup is worth exactly what a restore proves. Yours run to a schedule, keep multiple recovery points, and get test-restored periodically, so the first real attempt is not also the first attempt.

Security Baseline

Multi-factor authentication, disk encryption, endpoint protection and least-privilege accounts, configured as a baseline rather than sold to you as an upgrade. It is documented, too, which matters the first time a customer or an insurer asks what you have in place.

How we work

Four stages, whatever the starting point. The fourth one has no end date.

  1. 1

    Discover & Align

    We start by understanding your business — its people, processes and pain points. This discovery phase ensures our managed services strategy is aligned with your goals, not just your systems.

  2. 2

    Design & Plan

    From infrastructure to software, we design scalable solutions that work for today and plan for tomorrow — whether that is managed IT, hosting or application development.

  3. 3

    Deploy & Optimise

    We implement with minimal disruption and maximum care, configuring, migrating, securing and fine-tuning your systems so everything runs as it should.

  4. 4

    Support & Evolve

    With 24/7 support, proactive monitoring and continuous improvement, we do not just fix issues — we prevent them. As your business grows, your IT evolves with it.

The last stage is the one that never finishes.

AI and Microsoft 365 Copilot

Copilot, introduced in the right order

Copilot can only see what the person using it can already see. Point it at a tenant where every file has been shared with everyone and it will surface exactly that, faster than anyone expected.

So we start with the groundwork rather than the licences — reviewing file sharing, group membership and retention before anyone gets access. Then a small pilot across a few different roles, so the decision to widen it rests on your evidence instead of a vendor demonstration.

We supply the licences as well, being a Microsoft reseller. We will also tell you when a licence for everyone is not yet worth it.

Where we help

  • Copilot readiness review
  • Permissions and oversharing clean-up
  • Pilot design and evaluation
  • Licence supply and rollout
  • Policy and data governance
  • Training and adoption

What You Get

  • Documented asset register — every device, licence and warranty date
  • Managed helpdesk with a named point of contact who knows your setup
  • Monitoring and patching agents deployed across the estate
  • Backup schedule with periodic test restores, evidenced
  • Joiner and leaver runbook, so staff changes do not leave loose ends
  • Annual review of the environment, in writing